• Supports an unlimited number of participants and questions in a survey

• Multilingual surveys and supporting more than 80 different languages

• Various types of questions (e.g. multi-choice, single choice, open question, ranking and etc.)

• Integration of pictures and movies into a survey

• Conditions for questions depending on earlier answers (Skip Logic / Branching)

 fidbak’s fully automated CEM system with the real-time analytic dashboard for each business is effectively a turnkey solution to client research needs. The system means that clients will have no need to hire employees or outsource to companies for survey programming or data analysis.

The real-time analytic dashboard provides access to the customers’ feedbacks instantly. The fidbak package provides exceptional value for a complete system, from questionnaire design and survey programming, through to providing immediate results.


fidbak surveys can be customised to any design, using colours, fonts, your own logo, images/videos, emoticons etc. Where required, replicas of your own website can be made for the purposes of the questionnaire.

Each survey is uniquely designed to meet a different requirement and to fulfil client needs.

 Each survey is designed individually for clients by fidbak’s professional research team who have enormous experience in such matters. Together with managers from clients, unique questionnaires can be designed quickly.

Clients will not need to undertake extensive training or reading of manuals to use the fidbak CEM. Using the tablets is very straightforward, both for clients and customers, and the real-time analytics dashboard is user-friendly and will require minimal training for its use.

Insights Dashboard

Benchmark performance using NPS, find weaknesses by location or by time across many different metrics (facilities, cleanliness, pricing etc.) and build the evidence for new business cases. Our dashboard presents your data in a way that is easy to understand. With 24/7 access and scheduled reporting, this is where the magic comes together. Real-time and Scheduled Reporting Timeline and Location Comparisons NPS and Insights Index.

Manager Dashboard

In addition to the detailed Insights Dashboard, there is a summarised Manager Dashboard containing key metrics only, such as NPS and overall service rating - ideal for fast viewing usage.


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Address: 15 Meadway Court, SG1 2EF, Stevenage, UK

Phone: 0044-1763853303

Email: contact@fidbak.co.uk

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