CEM, made simple.
Why do companies need CEM systems?
A business with Unhappy Customers is both likely to lose those customers and struggle to attract new customers. It is therefore vital that businesses identify Unhappy Customers and take steps to satisfy them
In a business context, those customers that engage and communicate with a business are much more likely to continue their relationship as they feel more valued and appreciated by the business
On a more specific level, detailed customer feedback provides businesses with the information to effectively improve the performance of their services, and even introduce new services to increase customer satisfaction and the likelihood of them continuing their relationships with the business.
Benchmark performance using NPS, find weaknesses by location or by time across many different metrics (facilities, cleanliness, pricing etc.) and build the evidence for new business cases. Our dashboard presents your data in a way that is easy to understand. With 24/7 access and scheduled reporting, this is where the magic comes together. Real-time and Scheduled Reporting Timeline and Location Comparisons NPS and Insights Index.
In addition to the detailed Insights Dashboard, there is a summarised Manager Dashboard containing key metrics only, such as NPS and overall service rating – ideal for fast viewing usage.